Unused credits can be refunded within 14 days of purchase. Write to contact@nihadaslanzade.com with your order reference and we will arrange it. You do not have to give a reason.
1. Try it before you pay
Every new account gets five free transcriptions, with no payment details required. They exist so you can find out whether Wascripts works for your recordings before any money changes hands. We would rather you used them than asked for a refund later.
2. What can be refunded
- Unused credits, within 14 days. Refunded in full, no reason needed.
- Partly used purchases, within 14 days. We refund the proportion you have not used. If you bought 50 credits, used 8, and ask within 14 days, we refund 42 credits' worth.
- Anything charged in error. A duplicate charge, a renewal after you cancelled, or a charge you did not authorise is refunded in full, whenever you find it.
- Service failure. If the Service was unavailable or defective in a way that stopped you using credits you had paid for, we refund them regardless of the 14 day window.
3. What is not refunded
- Credits you have already spent on completed transcriptions, once the 14 day window has closed.
- Dissatisfaction with the accuracy of a transcript on its own, after the 14 day window. Automated transcription is imperfect and this is stated plainly before purchase, which is exactly what the free transcriptions and the 14 day window are for.
A failed transcription never costs you anything: the credit is not deducted in the first place, so there is nothing to refund.
4. Monthly plans
You can cancel a monthly plan at any time from the app. Cancelling stops all future charges. The period you have already paid for runs to its end, and the credits added to your balance for that period stay yours to use.
If a renewal charges you after you cancelled, or renews when you did not intend it to, tell us and we will refund that renewal in full.
5. How to request a refund
You can do either of the following:
- Email contact@nihadaslanzade.com with the order reference from your receipt. We reply within two business days.
- Contact Paddle directly through the link in the receipt they emailed you. Paddle is the merchant of record and can process the refund without going through us.
6. How the money comes back
Refunds are issued by Paddle.com Market Ltd, the merchant of record for the original sale, and are returned to the payment method you used. Paddle normally completes this within a few business days, though your bank may take longer to show it. Any sales tax or VAT charged is refunded along with the purchase price.
When a refund is issued, the corresponding credits are removed from your account balance.
7. Your statutory rights
This policy sits on top of your legal rights, it does not replace them. If you are a consumer in the EU, the UK or another jurisdiction with a statutory right of withdrawal or a legal remedy for faulty digital services, that right applies in full regardless of anything written here.
8. Contact
Nihad Aslanzade, Baku, Azerbaijan
contact@nihadaslanzade.com